1. Introduction
Grid Developer ("we," "our," or "us") operates the Clean Up mobile application (the "App"), a car wash subscription and loyalty service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the App. Please read this policy carefully. If you do not agree with its terms, please do not use the App.
2. Information We Collect
2.1 Information You Provide
To provide the subscription and loyalty service, we collect the following information that you voluntarily provide:
- Phone number: You log in using your WhatsApp number through a one-time password (OTP), which we use to authenticate your account.
- Name: You may provide your name to complete your profile.
- Vehicle license plates: You register the license plate number(s) of the vehicles you want to wash so we can validate and record each wash under the correct vehicle.
- Feedback and ratings: You may submit ratings and feedback about your wash experience.
2.2 Automatically Collected Information
We may automatically collect certain information when you use the App, including:
- Transaction history: Records of your subscription purchases, washes performed, loyalty stamps collected, and vouchers redeemed.
- Device and push notification data: A device token (such as a Firebase Cloud Messaging token) and basic device information so we can deliver notifications about payment status, subscription reminders, and promotions.
- Approximate location: With your permission, we access your device's location to show and sort nearby Clean Up branches by distance. Location data is used only for this purpose and is not stored persistently as part of your profile.
2.3 Permissions We Request
- Location: To find and sort the nearest Clean Up branches. You may deny this permission and still use the App manually.
- Camera: To scan the QR code at the cashier counter to use your subscription. Camera access is used solely for QR scanning.
- Notifications: To send you important updates such as payment status and subscription reminders.
3. How We Use Your Information
We use the information we collect to:
- Authenticate you with your WhatsApp number and manage your account.
- Process subscription purchases, validate washes at branches, and record loyalty stamps and vouchers.
- Show and sort nearby branches and provide navigation.
- Send important notifications, including payment status and subscription reminders.
- Improve the App, resolve issues, and respond to your support requests.
We do not sell, rent, or trade your personal information to third parties for advertising purposes.
4. Payments
Subscription payments are processed through third-party payment providers (including QRIS). The App redirects you to a secure payment page managed by the payment provider, which is responsible for handling your payment credentials in accordance with its own privacy policy. We do not store your card number, bank account details, or other payment credentials. We only record the status and confirmation of your transactions to update your subscription.
5. Third-Party Services
The App relies on reputable third-party services to operate:
- Firebase (Google): Used for authentication (WhatsApp OTP sign-in), data storage, cloud messaging for push notifications, and remote configuration. Please refer to Google's Privacy Policy at https://policies.google.com/privacy.
- Payment provider (QRIS): Processes your subscription payments securely. See the payment provider's own privacy policy for details.
- Google Maps: Used to display branch locations and provide navigation.
- App stores: Google Play Store and Apple App Store govern app distribution and may collect their own analytics as described in their respective privacy policies.
6. Data Security
We implement reasonable technical and organizational measures to protect your information, including secure authentication, encrypted communication (HTTPS), and access controls on our backend systems. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security. If you suspect any unauthorized use of your account, please contact us immediately.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the subscription service and comply with legal obligations. If you request deletion of your account, we will delete or anonymize your personal data, subject to any legal requirements to retain certain records (such as transaction records required for tax or accounting purposes).
8. Your Rights and Control
You have control over your data and the App's permissions:
- Revoke permissions: You can disable location, camera, or notification permissions at any time through your device settings. Some features (such as QR scanning or nearest-branch sorting) will be limited without these permissions.
- Access and update your information: You can view and edit your profile, vehicle plates, and transaction history within the App.
- Request account deletion: You may request the deletion of your account and personal data by contacting us. We will process your request in accordance with applicable law.
- Opt out of notifications: You can disable push notifications from within the App or your device settings at any time.
- Uninstall the App: Removing the App from your device stops all access to device permissions, though your account data may remain on our servers until you request deletion.
9. Children's Privacy
The App is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in the App's features or applicable regulations. We will notify you of any significant changes by updating the "Last Updated" date at the top of this page. Your continued use of the App after any changes constitutes your acceptance of the updated policy.
This privacy policy is effective as of August 12, 2026